Support-Team
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CAN I USE PAYPAL?
You most certainly can! Here at OHHI, we offer customers the option to pay for their purchase using PayPal. OHHI also offers payment via Visa, MasterCard, Afterpay and Zip.
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IS YOUR WEBSITE SECURE?
You bet! Any personal information you share with us at the checkout is securely encrypted through our payment gateway. Because we respect our customer’s privacy, we never store credit card details ...
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DO YOU TAKE BULK ORDERS?
We sure do! If there are items you wish to buy in bulk (meaning 10 pairs or more), contact our online store for assistance. Please have the name, colour and size breakdown prepared, so we can respo...
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DO YOU SHIP TO PO BOXES?
Yes, we can ship orders to PO Box addresses. But, please remember to fill in your address completely and accurately as possible, so we can send your items without delay.
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HOW LONG DO I NEED TO WAIT FOR MY SHOES TO ARRIVE?
OHHI sends packages using Australia Post and StarTrack. Shipping times will vary depending on your location, and on the type of shipping you select at the checkout: Express shipping: starts at $14....
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CAN I GET MY ORDER IN A BOX?
No problem! For an additional $2, we'll send your shoes out in their original boxes. If you want extra protection during delivery, or somewhere to store your shoes later, then we recommend getting ...
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WHAT HAPPENS IF I DON’T RECEIVE A TRACKING CODE?
All OHHI orders come with a code. If yours is missing, contact our online team here. We’ll have your code re-sent to you ASAP!
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HOW DO I TRACK MY OHHI ORDER?
Your confirmation email includes a special tracking code for your order. OHHI sends packages using Australia Post and StarTrack. You can head to the Australia Post website here and the StarTrack we...
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HOW WILL I KNOW WHEN MY ORDER GOES THROUGH?
OHHI always sends out a confirmation email for you once your order goes through. This will have all the details of what you ordered (and when) will be included in the email. Our team also has a rec...
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AFTER I CLICK “SUBMIT”, CAN I CHANGE MY ORDER?
Sorry, but once you’ve hit “submit” you cannot make any more changes to your order.