
Support Team
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HOW DO I TRACK MY OHHI ORDER?
Your confirmation email includes a special tracking code for your order. OHHI sends packages using Australia Post and StarTrack. You can head to the Australia Post website here and the StarTrack we...
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DOES OHHI HAVE VEGAN-FRIENDLY SHOES?
We do indeed! Our synthetic shoes are produced in an ethical manner, meaning no animals were exploited or harmed during their creation. And, obviously, none of our vegan-friendly shoes feature anim...
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DOES OHHI ACCEPT AMERICAN EXPRESS?
Sorry, but American Express is not available as a payment option at OHHI.
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CAN I USE PAYPAL?
You most certainly can! Here at OHHI, we offer customers the option to pay for their purchase using PayPal. OHHI also offers payment via Visa, MasterCard, Afterpay and Zip.
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IS YOUR WEBSITE SECURE?
You bet! Any personal information you share with us at the checkout is securely encrypted through our payment gateway. Because we respect our customer’s privacy, we never store credit card details ...
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DO YOU SHIP TO PO BOXES?
Yes, we can ship orders to PO Box addresses. But, please remember to fill in your address completely and accurately as possible, so we can send your items without delay.
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CAN I GET MY ORDER IN A BOX?
No problem! For an additional $2, we'll send your shoes out in their original boxes. If you want extra protection during delivery, or somewhere to store your shoes later, then we recommend getting ...
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WHEN WILL YOU DISPATCH MY ORDER?
Here at OHHI, we pride ourselves on fast service. Our online team receives and packs orders on the same day! Just place your order before 2.30pm (Monday-Friday), and your package will get dispatche...
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HOW WILL I KNOW WHEN MY ORDER GOES THROUGH?
OHHI always sends out a confirmation email for you once your order goes through. This will have all the details of what you ordered (and when) will be included in the email. Our team also has a rec...
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AFTER I CLICK “SUBMIT”, CAN I CHANGE MY ORDER?
Sorry, but once you’ve hit “submit” you cannot make any more changes to your order.